FAQ

There may be import duty charges when your purchase goes through your local customs office.

We do not charge and/or prepay import duties. It is the buyer's responsibility to pay any import duty/fee/charge/tax that may be determined by your local customs agency.

As a general reference:

HS Code for Effects and Pedals: 854370

-To the USA and Mexico:

In most cases there is no import duty (0%) for guitar effect pedals. Yet, regulations may have changed.

Here is a guide that provides an idea of the possible import duties.

https://hts.usitc.gov/

-To the rest of the world:

In most cases there is no import duty (0%) for guitar effect pedals. Yet, some countries may charge import duty.

Here is a guide that provides an idea of the possible import duties.

https://dutify.com/duty-rates-for-guitar-effects-pedal

Important Note:

Since international trade agreements frequently change, we would suggest you contact your local customs office to check for any possible import duty charge.

By default our prices are in Canadian Dollars.

If you want to see prices in US Dollars or Euros you can change them in the upper left header.

We don't charge any fee if you use a Non Canada issued credit card.

It covers the basic electronic functionality of the item.

The warranty does not cover the following:

-Fair wear-and-tear; including finish, knobs and paintwork.

-Damage caused by misuse; including, but not limited to, use of incorrect power supply, liquid spills, unauthorized modification and improper storage or transportation,

-If the item is opened, modified and/or intervened (electronically or physically) in any way.

No.

Depending on where you live (shipping address) either: GST and/or HST and/or PST will be applied.

You can estimate the taxes before paying in your shopping cart. Within Canada just indicate the province and postal code for shipping.

-For shipping to the USA and the rest of the countries:

We do not charge any sales tax.

We cant you to be happy with your purchase. For that reason we offer a 30 days return period as long as these conditions are met:

You can request a Return Number (RMA) on your account tab:

-  Your merchandise must be unused and in the same condition that you received it.

- You must provide proof of purchase.

- Items must include all original packaging, manuals, warranty cards and accessories or your return may be subject to a return handling charge.

- You are responsible for paying for all shipping costs for your returned item. Return shipping cost is not refundable.

- You must ship the returned item well packed and inside a box and not directly using the product's box.

- You must ship the returned item with tracking. Returns without tracking will not be accepted.

- Please pack the box of the purchased item inside another box. Please don't ship back your return using only the item's box.

The return will be processed within 2 or 3 business days. If approved the refunds takes between 5 and 10 business days.

For more information about returns please go here: RETURNS

Certain conditions apply for returns.

Yes. In case you want to return an item, you would need to pay for shipping back to us. It has to be insured and with tracking.

Unfortunately, we do not accept exchanges. If you wish to exchange an item, you must return the item by following the Return Instructions and re-order a new item.

You can contact us and we will gladly answer any question:

- [email protected]

- Contact Us

Please keep your invoice as proof of purchase.

In this case the payment processor needs more time to verify the charge on your credit card.

To prevent this make sure your shipping and billing address are the same and that they are on record with your credit card/bank.

We accept Visa, Master Card, Discover Card and AMEX

Usually orders marked as reject indicate that the payment processor was not able to approve the credit card. You will need to contact your credit card company for more details.

It is difficult to say but in general your parcel will arrive after you receive the email with the tracking number:

Note: These are estimates. There is no delivery date guarantee.

Canada

British Columbia: 2-3 Business days
Alberta: 4-5 Business Days
Saskatchewan: 4-5 Business Days
Manitoba: 4-5 Business Days
Ontario: 4-5 Business Days
Quebec: 4-5 Business Days
New Brunswick: 4-5 Business Days
Nova Scotia: 4-5 Business Days
Prince Edward Island: 5-6 Business Days
Newfoundland and Labrador: 5-6 Business Days
Yukon: 5-6 Business Days
Northwest Territories: 5-6 Business Days
Nunavut: 6-7 Business Days

United States

Anywhere between 2 and 6 Business Days, depending of the state.

Rest of the Countries:

Anywhere between 4 and 10 Business Days, depending of the country.

We don't ship on Holidays.

All orders are subject to a 24-48 hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft.

Yes. When we ship your purchase, you will receive an email with the tracking number. You can also login into your account and get your tracking number.

You can track your parcel here: Canada Post Tracking

If your purchase is C$200 or more (before taxes) and you want your purchase to arrive faster than with Regular Parcel, you have the option to pay a super reduced rate to use Expedited parcel service. You can see the estimated delivery date when placing your order in your shopping cart.

Yes. We charge for shipping.

We offer FREE shipping to the USA and Canada

If your order is C$200 or more (before taxes) we will ship for free using Canada Post Regular Parcel service within Canada and Tracked Service to the USA.

You can estimate the shipping cost in your Shopping Cart.

Just select the: Country, province/state and postal code/zip code of your shipping address.

and you will see the cost of each shipping service.

Note that because order total before taxes is more than C$200 there is free shipping.

Tracked Packet USA shows C$0.00

We get it.... you want to use your new "toy" as soon as possible. If you want to get it faster, you can select a faster shipping service with a discounted rate since your FREE Shipping allowance will be applied towards the shipping cost of the faster services.

We ship with Canada Post

-Within Canada we offer:

Regular Parcel

Expedited Parcel

Xpresspost

-To the USA we offer:

Tracked Packet- USA

Expedited Packet- USA

Xpresspost- USA

-To the rest of the countries we offer:

Tracked Packet International

Xpresspost International

Yes. We comply with Canadian tax laws. We charge according to your shipping address.

Within Canada

• British Columbia: PST (7%) + GST (5%)
• Alberta: GST (5%)
• Saskatchewan: GST (5%)
• Manitoba: GST (5%)
• Ontario: HST (13%)
• Quebec: GST (5%)
• New Brunswick: HST (15%)
• Nova Scotia: HST (15%)
• Prince Edward Island: HST (15%)
• Newfoundland and Labrador: HST (15%)
• Yukon: GST (5%)
• Northwest Territories: GST (5%)
• Nunavut: GST (5%)

To the United State and rest of the world

No sales tax charged. So the price you see on our website is what you pay.

We use Square as our payment processor. Although online payments will never be 100% secure, Square uses the latest PCI compliant measures. More info here.